Privacy Policy

1. Introduction

Welcome to PickleLobby, operated by HIRE SOLAH ENTERPRISE (Company No. CT0143106H). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using PickleLobby, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at hi@solahidris.com.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Make a booking (payment information, booking preferences)
• List your venue as an owner (business details, venue information, banking details)
• Contact us for support (correspondence, feedback)
• Subscribe to our newsletter or marketing communications

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (with your permission, for court discovery features)
• Cookies and similar tracking technologies

2.3 Payment Information

Payment processing is handled by third-party payment processors (Stripe, Billplz). We do not store full credit card details on our servers. We only retain transaction IDs and payment status for booking records and customer service purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To facilitate bookings, process payments, and manage your account
• Communication: To send booking confirmations, updates, and customer support responses
• Platform Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional materials (with your consent, and you can opt-out anytime)
• Legal Compliance: To comply with legal obligations and protect our rights
• Fraud Prevention: To detect and prevent fraudulent transactions and abuse
• Analytics: To provide venue owners with booking insights and revenue reports

4. How We Share Your Information

We may share your information in the following circumstances:

• With Venue Owners: When you make a booking, we share necessary details (name, contact info, booking details) with the venue
• Service Providers: With trusted third parties who assist in operating our platform (payment processors, hosting providers, email services)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information with third parties

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are retained for accounting and tax purposes for a minimum of 7 years as required by Malaysian law.

7. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdrawal of Consent: Withdraw consent for marketing communications
• Data Portability: Request transfer of your data to another service
• Object: Object to processing of your personal information in certain circumstances

To exercise these rights, please contact us at hi@solahidris.com. We will respond to your request within 21 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze site traffic, and personalize content.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how visitors use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

PickleLobby is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Malaysia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of PickleLobby after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: